Refund policy

PupDrops 30-Day Guarantee
We stand behind PupDrops Liquid Collagen. If you or your dog aren't satisfied within 30 days of your delivery date, contact us and we'll issue a full refund of your purchase price — no need to return the bottle.

How to request a refund
Email us at admin@pupdrops.com with your order number within 30 days of delivery. We may ask for a photo of the product to help us improve, but this isn't required to process your refund. Approved refunds are issued to your original payment method within 5–10 business days.

Damaged or incorrect orders
If your order arrives damaged, defective, or incorrect, contact us within 14 days of delivery at admin@pupdrops.com with your order number and a photo of the issue, and we'll send a replacement or refund at no cost to you.

Subscription orders
If you're on a PupDrops subscription, you can skip, pause, or cancel any upcoming shipment at any time before it processes. The 30-day guarantee above applies to your most recent shipment. Refunds for prior subscription shipments are handled on a case-by-case basis — just reach out and we'll take care of you.

Late or missing refunds
If you haven't received your refund within 10 business days of approval, please check with your bank or card provider first, as processing times vary. If it's still missing after that, contact us at admin@pupdrops.com.

Contact us
Questions about a refund? Email admin@pupdrops.com and we'll get back to you within 1–2 business days.